Privacy Policy

At GetIt Technologies Pvt. Ltd (hereinafter referred to as "GetIt", "we", "us", or "our"), we value your trust and respect your privacy. This Privacy Policy details how we collect, use, store, disclose, and safeguard your personal information when you visit our website, use our customer mobile application, vendor application, rider application, or any other services offered by us (collectively, the "Platform").

By accessing or using our Platform, you consent to the collection, usage, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms herein, please do not access or use the Platform.

1. Information We Collect

We collect several types of information from and about users of our Platform, including:

• Personal Information: Name, email address, postal address, mobile phone number, government-issued IDs (for riders and vendors onboarding, such as Aadhaar, PAN, Driving License), and registration details.
• Transactional Information: Details about the orders you place, payments made, billing address, and transaction histories. Payments are securely processed through our integrated payment gateways (e.g., Cashfree), and we do not store your complete card details or net-banking credentials on our servers.
• Real-Time Location Information: Real-time geographic location coordinates (GPS data) of customers (to set delivery destinations and track orders), vendors (to identify proximity to customers), and riders (to assign delivery jobs and track delivery progress). Location collection occurs in the background when the app is active to ensure proper hyperlocal fulfillment.
• Technical Data: IP address, device type, operating system, browser type, device identifiers, app usage data, and cookie identifiers.

2. How We Use Your Information

We use the information we collect for various business purposes, including to:

• Register and manage your account on the Platform.
• Process and fulfill your delivery and ride-booking orders, including coordinating with vendors and riders.
• Process payments and secure transactions through payment processing partners like Cashfree.
• Provide real-time order tracking and dispatch alerts.
• Address support inquiries, disputes, and troubleshoot issues.
• Improve our Platform functionality, algorithms, and user experience.
• Communicate with you regarding updates, security alerts, and promotional offers.
• Comply with applicable legal obligations, regulations, and resolve disputes.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information under the following limited circumstances:

• With Merchants and Delivery Partners: We share necessary details (name, delivery address, phone number, order items) with the vendors (restaurants/shops) and riders assigned to fulfill your orders.
• With Service Providers: We share information with third-party service providers who assist us with payment processing (e.g., Cashfree Payments), database hosting, map APIs (e.g., Google Maps), SMS alerts, push notifications, and customer support.
• Legal Obligations: We may disclose information if required to do so by law, court order, or government authority, or to protect the safety, rights, or property of GetIt, our users, or the public.

4. Data Security

We use administrative, technical, and physical security measures to protect your personal information. All communications between your device and our servers are encrypted using Secure Socket Layer (SSL/TLS) technology. While we take reasonable steps to secure the personal information you provide, please be aware that no transmission is 100% secure.

5. Your Rights and Choices

You have the following choices regarding your personal information:

• Access and Correction: You can review and edit your profile details at any time by logging into the Platform.
• Location Settings: You can disable location tracking in your mobile device settings, although doing so will significantly restrict the Platform's core delivery functions.
• Account Deletion: You can request the deletion of your account and personal data by sending an email to our support team.

6. Cookies

We use cookies and similar tracking technologies to enhance browser navigation, analyze website traffic, and remember user preferences. You can adjust your browser settings to reject cookies, though some features of the Platform may not function correctly as a result.

7. Grievance Officer

In accordance with the Information Technology Act, 2000, and Rules made thereunder, the name and contact details of the Grievance Officer for GetIt are provided below:

8. Updates to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we protect your information.